From materials and care to shipping and returns, you'll find everything you need here.
The Square belongs alongside everything else you've chosen with care.
Every detail, from its clean architectural silhouette to its thoughtfully engineered comfort system, is designed to complement modern interiors, and built around how creatures seek comfort.
Each bed is hand-finished with the tailored appearance of upholstered furniture and features contract-grade performance fabrics, removable covers, and premium furniture-grade foams selected for lasting comfort and support.
Yes. The Square Bed is thoughtfully designed for both dogs and cats. Whether your creature prefers to curl, stretch, burrow, or lounge, the interchangeable comfort inserts allow you to choose the resting experience that suits them best.
Choosing the right size depends on your creature's length and how the bed will sit within your space.
Some creatures love to curl in close, others prefer a little more room. If your creature falls between sizes or simply likes extra space, we recommend sizing up.
Measure your creature from nose to base of tail before ordering.
COMPACT (XS/S) — ideal for creatures up to approximately 20 inches in length.
Standard (S/M) — ideal for creatures up to approximately 26 inches in length.
If you’re unsure between sizes, we generally recommend sizing up for maximum comfort.
The Square Bed is built around the idea that every creature rests differently.
NEST — layers of kapok and shredded latex for creatures who love to burrow, curl, and nestle in.
BALANCE — a firm, even foam surface for creatures who prefer flat, supported rest.
Both profiles fit the same surround, so comfort can evolve with your creature over time without replacing the whole bed.
Yes. The Square Bed features a fully removable cover designed for easy care.
Machine wash cold on a gentle cycle using mild detergent. Air dry only to preserve the cover’s shape and tailored appearance.
Every material is selected with equal consideration for comfort, durability, and design.
The removable cover is crafted from contract-grade performance upholstery fabric — chosen for its texture, durability, and ability maintain its refined appearance.
The surround is built on a high-density furniture-grade foam surround, giving the bed its structure, shape, and presence.
The Square Bed can be enjoyed outdoors on patios, porches, and other covered outdoor spaces.
While the performance fabric is water- and fade-resistant, we recommend bringing the bed indoors when not in use or during prolonged exposure to rain and harsh weather.
Routine care is simple.
Regular vacuuming or light brushing helps remove hair and everyday debris. Most spills can be addressed by blotting with a clean cloth and mild soap and water.
Every order is carefully inspected and packed before leaving our warehouse to ensure it arrives ready for your creature to enjoy.
Launch Pre-Orders
During our initial launch, products are available on a 6-week pre-order basis.
By placing a pre-order, you’re reserving your piece from our first production run. Estimated shipping timelines are provided at checkout and on the product page. We’ll keep you updated throughout production and send tracking information as soon as your order ships.
If our estimated shipping date changes, we’ll notify you as soon as possible.
In-Stock Orders
Once inventory is available, most orders are processed within 1–3 business days (excluding weekends and holidays).
After your order ships, you’ll receive a confirmation email with tracking information.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping address and selected delivery method.
Delivery
Delivery times depend on your destination and carrier. While we work with trusted shipping partners, delivery dates are estimates and cannot be guaranteed once an order has been transferred to the carrier.
Shipping Address
Please verify your shipping address before placing your order. Cool Creature is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost during transit, please contact us at hello@coolcreature.com as soon as possible. We’ll work with the carrier to investigate the issue and help resolve it as quickly as possible.
Questions
If you have any questions about your order or shipping, please contact us at hello@coolcreature.com. We’re always happy to help.
We want you and your creature to love your Cool Creature purchase. If something isn’t quite right, we’re here to help.
Returns
We accept returns requested within 30 days of delivery.
To be eligible for a return, your item must be in clean, good condition and include all original components. Whenever possible, please return the item in its original packaging.
To begin a return, email us at hello@coolcreature.com with your order number and the reason for your return. We’ll provide instructions for the next steps.
Returns sent without prior authorization cannot be accepted.
Return address:
35 O’Brien Street, Unit F8
Kearny, NJ 07032
Return Shipping
Unless your item arrived damaged, defective, or you received the wrong product, return shipping costs are the responsibility of the customer.
In certain situations, particularly for oversized items, Cool Creature may, at its sole discretion, offer an alternative return solution, including donation to a local animal rescue or shelter, in place of returning the product.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 5 days of delivery at hello@coolcreature.com and include photos of the issue whenever possible. We’ll work quickly to make it right through a replacement, exchange, or refund, depending on the situation.
Exchanges
Need a different size or color?
Contact us and we’ll gladly help arrange an exchange, subject to product availability. Exchange shipping costs may apply.
Non-Returnable Items
The following items are not eligible for return:
Refunds
Once your return has been received and inspected, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@coolcreature.com.
If your order arrives damaged or you believe there’s a manufacturing defect, contact us as soon as possible. We’ll inspect the issue promptly and repair or replace the product if covered under our warranty.
